FREE DELIVERY WORLDWIDE ON ORDERS OVER $220

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FAQs

Pre-Ordering

If you haven't pre-ordered before, it may not sound very convincing. "You want me to give you my money now and then wait months before I receive my order? Ha!" The fact is, pre-orders are a great way for smaller businesses to grow without the need to take on loans and/or give up a portion of the business. But why are pre-orders good for you?

We know, those warm, fuzzy feelings of knowing that you're helping someone realise a dream only go so far. Aside from being welcome to request a refund at any stage, you will receive a heavy discount on your order in return for your patience. Just remember, the earlier you order, the heavier the discount will be. Placing a pre-order is also the only way to guarantee that you get the watch you're after. Some models will sell out before we begin shipping. If you know you're going to order a watch in the future anyway, get in early. Your favourite watch might be available now, but when there's around a month to go before shipping, and people realise that they can still save $$$ and only have to wait 1/6 the time that some have had to wait, they don't stick around for long. We keep about 10% of the watches off of the site during the pre-order phase as a safety buffer in case of any major issues, but once we've carried out our own inspection on each and every watch, they will be put on the site at full price.

We work with manufacturing partners and a developer that have worked with some of the biggest brands in the industry. We are just a small brand trying to make a name for ourselves. We're the first brand our developer has worked with that has gone back into production more than once after a Kickstarter campaign, but we are still only able to produce our watches in minimum quantities at this point in time. Not only does this mean that we join the back of the queue when going into production (hence the 5+ month wait for some of you), but it also costs us around 5-10x as much to create a comparable watch than other, more notable brands.

There's also about an 85% chance that you came to know of our brand and visit our site because we popped up in your Instagram or Facebook feed; it is not cheap to find people willing to order a product months in advance - you guys are a rare breed!

We expect to begin shipping in April/May.

Anyone that pre-orders is welcome to a full refund at any time. Only once your order ships do our standard terms kick in.

This has been known to happen. Just make sure you keep us updated with any change of address by sending us an email, and ensure that you opt to receive our updates when you checkout so that when we are eventually ready to ship, we can give you a bit of a prompt to get your new address to us.

In this scenario, we won’t ship your order until both are in stock, but if you would particularly like the in-stock Cambio to be shipped first, just send us a message and we will do just that.

General

All our watches are 5ATM which means they can be subjected to light splashes/moisture. We wouldn’t recommend getting any leather strap wet at all, though, as that will significantly shorten the lifespan of the strap.

Our watches don't differ from any other watch in that way; it just takes a little longer to realise. It should be obvious that the battery needs replacing 10-30 minutes after it's stopped working.

Because the sun is above you at midday, not below you. We believe there’s an uplifting effect to seeing the hand in top half of the dial throughout your day, as opposed to seeing the hand in the bottom half of the dial during your day.

Shipping + handling

Australia
Standard shipping is $10. If you're just ordering a strap, it's $5.
Express shipping is $20

International
Standard shipping is $15. If you're just ordering a strap, it's $5.
We do not currently offer an express service for international orders.

Free Shipping
All orders over $220 will receive free shipping.

Yes. The buyer is ultimately responsible for any fees or taxes due on their deliveries once they arrive at their destination, though.

Australian orders will ship within 2 business days of ordering and international orders made by Wednesday will ship on the Friday. You should expect to receive your watch within 2 to 5 business days of despatch for Australian orders and 5 to 20 days for international orders.

New Zealand: 3 to 5 business days from the date of despatch

Hong Kong, Singapore, China: 5 to 11 business days from the date of despatch

Rest of Asia: 5 to 13+ business days from the date of despatch

France, Germany, UK: 3 to 9 business days from the date of despatch

Rest of Europe: 9 to 13+ business days from the date of despatch

Canada & USA: 7 to 11 business days from the date of despatch

Rest of the world: 9 to 13 business days from the date of despatch

We do not offer a pick up service, regardless of whether you live locally.

Exchanges & Returns

Please email info@jacopodondi.com within 7 days of receiving your item(s) with your full name and order number, and state the reason for the exchange and the alternative item(s) you would like instead.

Please note, we do not reimburse shipping costs, but will send the exchanged item back to you free of charge.

Email info@jacopodondi.com with your full name, order number and state the reason you're returning your item(s) within 7 days of receiving your order.

We will then refund the value of your item (via the original form of payment) within 7 days of receiving and accepting the returned item in the same condition in which it was shipped. Original shipping and handling charges are non-refundable. You will be notified by email once the transaction has taken place.

Warranty

Your watch is covered for one year.

If you believe your product has a manufacturing defect, please contact us so we can make it right at info@jacopodondi.com and provide your order number with photos of the suspected issue.

Please note, returns are only accepted for items purchased directly from our website.

Warranty claims require a proof of purchase, including watches that have been gifted.

Once we have received your claim, if the covered component proves to be defective in material or craftsmanship under normal use, it will be repaired or the watch will be replaced free of repair charges. We aim to process your claim within the week of receiving it.

During the warranty period, your watch is covered against manufacturing defects. This means that if the materials in your watch aren't right or if the watch isn't put together correctly, we'll repair or replace it.

The warranty does not cover damage resulting from improper handling, lack of care, accidents including scratching, bouncing, falling, or normal wear and tear and defects of internal or external components due to contact with water or moisture. All our watches are 5ATM which means they can only be subjected to light splashes/moisture.

The warranty will be voided in the case of a third party performing repair works or other works on the watch without first contacting us and obtaining approval.